Cancellation Policy

Cancellation and Refund Policy

 

Clinic Appointments

We respect your time is valuable and we appreciate you understand ours is too. This page is designed to give you clear information about our cancellation and refund policy at Balanced Wellness Ltd.

Running late

If you arrive late, we will do all we can to help and may be able to complete part of your session, although this is at the discretion of your practitioner.

First appointments

If you have booked and paid for your appointment but have not completed our pre appointment questionnaire on this page and you wish to cancel your appointment, you will receive a 100% refund.

If you have booked and paid for your appointment and completed our pre appointment questionnaire on this page, you will have received important information that has value. Therefore, if you wish to cancel after receiving this information and you are giving us more than 24 hours notice, you will receive a 60% refund.

If you have booked and paid for your appointment and inputted your email address into our pre appointment questionnaire on this page and you wish to cancel after receiving this information and you are giving us less than 24 hours notice, you will not be eligible for a refund.

Follow up appointments

If you give us more than 24 hours notice, we will happily rearrange your appointment without charge.

If appointments are not attended, cancelled or rescheduled with less than 24 hours notice, we are unable to rebook that time for another client and therefore we will invoice you for the full value of the missed appointment.

On your first appointment, you will be asked to sign a consent form that agrees to our 24 hour cancellation policy.

If you have any questions regarding this, please contact us and we will be happy to help.

Online Programmes

All online programmes are non refundable and non exchangeable once purchased.

Retreats, Events and Courses

When you make a booking and pay a deposit, a place will be reserved for you on the course. You may pay the balance of the course fees over the term of the course, however, you are liable for the payment of course fees in full, before the end of that training and regardless of whether you complete the training or not. Cancellations will only be accepted if made in writing and received at least four weeks before the start of the course. All deposits are non-transferable and non-refundable.